This article explains how to contact a support specialist and submit a ticket.
Click a hyperlink below to jump to that topic:
Leveraging the Learning Center
The Learning Center provides a knowledge base specific to your Frontline application, but there may be times when you need to contact the Support team for additional help. This contact option is located directly within the Learning Center.
To access the Learning Center:
- Select the Question Mark in the top right corner of your Frontline application.
- Select Help Center.
This selection will open the Learning Center in a new tab, where you can search or browse existing resources. To connect with the support team:
- Select the Contact Us button in the upper right.
Submitting a Request
An entry form will open once the "Contact Us" button is selected. To help the team respond quickly, enter all required information, indicated with a red asterisk (*). You can optionally attach a file.
| Details | |
|---|---|
| Enter the email address associated with your K12JobSpot beta account. | |
| Subject | Use the Subject box to indicate the topic affiliated with your request. *When typing your subject, you will be presented with potential articles that may cover the topic for which you are searching. Reference these articles, as needed, to assist with your inquiries. |
| Description | Provide information about your request, including the steps you have taken and any troubleshooting already done. (This helps the Support team better understand and replicate your experience.) |
| Attachments | Select Add File to include any optional documents that may help Support to further identify an issue. |
Once complete, select Submit. The system will send a confirmation email to your inbox, and Support will provide a response email once your question is reviewed.